![]() ![]() This role will also sometimes require assisting the technical writing team. The team also manages an LMS, where assessments and fully interactive eLearning modules are hosted. In addition, the team manages a learning center that enables clients to create custom eLearning videos, access instructional and technical documentation, recorded virtual sessions, and on-demand training. Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.The Content Development team provides documentation such as quick cards, training agendas, and PowerPoint slides used in training sessions as well as online instructional content for all Mediaocean products. We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! All of these benefits/perks are effective on the date of hire.affinity based groups of colleagues to create community.Professional development opportunities within our Learning & Development programs.Unlimited Paid Time Off vacation/sick/religious observances/philanthropy opportunities.Full healthcare benefits (PPO & CDHP medical plans, dental, and vision) & 401k.Gain experience with the core system of record for the ad tech industry.With intentional career-pathing, there are several options for growth and development within the Customer Success team.Bachelor’s degree in communications, advertising, business, information technology or a related field a plus.Proficiency with Excel, PowerPoint, SharePoint Salesforce, Zendesk, Jira, Smartsheet a plus.Ability to travel to customer sites as needed.Exceptional customer advocacy skills with a strong ability to negotiate and manage expectations.Excellent attention to detail proven research and analytical skills demonstrated consistency in follow-up and deliverables.Demonstrated ability to present, demo and explain product features and workflow across multiple areas of focus, execute multiple projects simultaneously, manage competing priorities with a sense of urgency, and working cross-functionally.2-6 years of experience in a customer-facing role.Prioritize and schedule work activities to ensure established targets are achieved or exceeded complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders Who You Are:.Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues.Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities.Document and track feature requests, including detailed requirements and needs analysis.Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions. ![]() Contribute to account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions/complex issue resolution.Support Customer Success Managers by providing expertise and guidance on features and functionality for specific product areas, as well as recognizing cross-sell and upsell opportunities.The Customer Success Specialist works closely with the Customer Success Managers to maximize customer satisfaction and increase Mediaocean's presence within the customer environment. The Customer Success Specialist has a solid understanding of customer workflows for a specific area of focus, and will leverage their expertise to identify efficiencies and improved processes through the adoption of MO products and features. ![]()
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